RETURN POLICY & REQUEST

Customers must notify Ambrogio Shoes within two (2) calendar days of delivery for any claim involving a confirmed manufacturer defect, damaged merchandise, or incorrect item.

All other return or exchange requests must be submitted within fourteen (14) calendar days of delivery, based on the carrier's official tracking record, subject to Ambrogio Shoes' other published terms.

Once a return request is approved, the merchandise must be returned within thirty (30) calendar days. Requests submitted outside the required notification period may not be accepted.

All returns must be approved by Ambrogio Shoes before merchandise is sent back. Returns without authorization may be refused, delayed, returned to the customer, or excluded from refund, exchange, or store credit eligibility.

Return authorization will not be issued after the applicable notification period has expired. Approval of a return request does not guarantee a refund, exchange, or store credit until the item has been received, inspected, and approved.

All returned merchandise must be new, unworn, unwashed, unused, undamaged, and in its original condition. All original tags, labels, and security attachments must remain attached in their original position.

All original packaging and accessories must be included, including shoe boxes, dust bags, authenticity cards, extra laces, protective covers, and any brand packaging received with the order.

Brand packaging must be protected inside a separate shipping box. Customers must not tape, label, write on, or attach postage directly to shoe boxes, designer boxes, or brand packaging.

Returns that are worn, damaged, altered, missing tags, missing packaging, missing accessories, improperly packaged, or returned with damaged brand boxes may be denied, adjusted, or returned to the customer.

Return eligibility may vary by brand, item type, and order classification.

Paul Parkman made-to-order items generally require approximately two (2) to three (3) weeks before shipment. Eligible Paul Parkman made-to-order merchandise may be approved under Ambrogio Shoes' standard return policy, subject to return authorization, inspection, and all return condition requirements.

Mauri special-order items generally require approximately ninety (90) to one hundred twenty (120) days before shipment. If approved for return, Mauri special orders and similar special-order merchandise are eligible for store credit only. Refunds to the original payment method are not available for these items.

Personalized, monogrammed, altered, customized, or customer-specific merchandise is final sale and cannot be returned, exchanged, refunded, or credited unless Ambrogio Shoes confirms that the item is defective, damaged, or incorrect and the issue is reported within two (2) calendar days of delivery, or unless otherwise required by law.

Final sale items are not eligible for return, exchange, refund, or store credit except for a confirmed defective, damaged, or incorrect item reported within two (2) calendar days of delivery.

Customers are responsible for reviewing all product details before purchase, including size, color, style, material, measurements, shipping timeline, and final sale status.

Photos, packaging, shipping materials, and product documentation may be required before any resolution is approved for a defective, damaged, or incorrect final sale item.

Eligible merchandise may be exchanged one (1) time, subject to availability, approval, and all return condition requirements.

Once an exchange has been completed, the order is no longer eligible for a refund to the original payment method. Any additional approved accommodation will be limited to an additional exchange or store credit.

Exchange orders must be returned in new, unworn, unused, undamaged condition with all original tags, labels, packaging, and accessories included.

Complimentary standard return shipping labels are available only to active Gold and Platinum Members for eligible U.S. returns when the return label is approved and provided by Ambrogio Shoes. Standard, Bronze, and Silver Members follow the regular return-label rules and applicable label fees.

For eligible U.S. returns, a flat-rate return shipping label may be available for $20.00 for footwear and apparel, and $6.99 for eyewear.

If an Ambrogio Shoes return label is used, the label cost may be deducted from the refund, exchange balance, or store credit unless the customer qualifies for the eligible Gold or Platinum benefit. Customers may also arrange their own return shipping with tracking.

Ambrogio Shoes is not responsible for returns lost, delayed, damaged, misdelivered, or shipped without proper tracking when the customer arranges their own return shipment.

International customers are responsible for arranging and paying the full cost of return shipping. Shipping charges, customs fees, duties, tariffs, taxes, brokerage fees, carrier advancement fees, and other import-related costs associated with international returns are not refundable.

International return shipments must be properly declared and shipped in compliance with carrier and customs requirements.

Import duties, customs fees, tariffs, brokerage fees, taxes, carrier advancement fees, or related government charges paid by the customer are not refundable by Ambrogio Shoes.

If a return shipment results in additional customs charges, tariff charges, carrier fees, brokerage fees, or import-related charges billed to Ambrogio Shoes, those amounts may be deducted from any eligible refund, exchange balance, or store credit.

Refunds, exchanges, and store credits can only be issued after the returned merchandise has been received, inspected, and approved by Ambrogio Shoes.

Missing, damaged, worn, used, altered, incomplete, or improperly packaged merchandise may reduce or void any refund, exchange, or credit due. Ambrogio Shoes reserves the right to determine whether returned merchandise meets the required return condition.

Approved refunds are processed within seven (7) business days after the returned merchandise has been received, inspected, and accepted by Ambrogio Shoes.

Refund timing may vary depending on the customer's bank, credit card issuer, or payment provider. Ambrogio Shoes is not responsible for delays caused by financial institutions after the refund has been processed.

Approved refunds are generally issued to the original payment method unless the item is designated as store-credit-only or otherwise approved for store credit.

Store credit never expires unless otherwise stated. Once issued, store credit is non-refundable and may only be used toward eligible future purchases from Ambrogio Shoes.

Original shipping charges, return shipping charges, processing fees, customs fees, duties, tariffs, brokerage fees, carrier fees, supplier fees, and any charges incurred by Ambrogio Shoes may be deducted from any eligible refund, exchange balance, or store credit where applicable.

Approved cancellation requests submitted after the applicable cancellation grace period may be subject to a five percent (5%) processing/cancellation fee. This fee does not apply where prohibited by law or when Ambrogio Shoes cannot fulfill the order within the applicable required or promised timeline.

Any unclaimed, undeliverable, refused, rejected, or returned-to-sender package may subject the customer to all fees incurred, including original shipping fees, return shipping fees, carrier fees, customs fees, duties, tariffs, brokerage fees, processing fees, and other applicable charges.

Defective, damaged, or incorrect items must be reported within two (2) calendar days of delivery. Claims submitted after this window may not be accepted.

Please retain all packaging, shipping materials, and product documentation until the claim has been reviewed. Ambrogio Shoes may request photographs or additional information before approving a return, exchange, replacement, refund, or store credit.

Ambrogio Shoes reserves the right to reject, limit, or cancel any return, exchange, refund, or store credit request that appears excessive, abusive, fraudulent, inconsistent with our policy, or not made in good faith.

For full return terms and additional policy details, please visit our Full Policy or contact us at service@ambrogioshoes.com.

Ambrogio Shoes customer service may also be reached by phone at (800) 875-7992.