Full Policy

Full Store Policy

Thank you for shopping with Ambrogio Shoes. Our policies are designed to provide a clear, secure, and transparent shopping experience. Please review the full policy below before placing your order.

Terms Last Updated: July 24, 2026

These policies apply to orders placed through AmbrogioShoes.com, by phone, by email, or through any approved Ambrogio Shoes customer service channel.

1.1 Terms of Service

By placing an order on AmbrogioShoes.com, you agree to all company policies, terms, and conditions.

1.2 Special Requests

Any special request regarding an order, including gift wrapping, expedited processing, alternate shipping instructions, sizing assistance, or special handling, must be submitted in the order notes or communicated directly to customer service before the order is processed.

Special requests are not guaranteed unless confirmed in writing by Ambrogio Shoes. Requests made after an order has entered processing, fulfillment, production, or shipment may not be available.

1.3 Processing Time

Most in-stock orders are processed within zero (0) to three (3) business days. Certain items may require three (3) to ten (10) business days depending on brand availability, supplier confirmation, inventory location, verification requirements, import status, or special handling requirements.

Made-to-order, special-order, backorder, production, custom, personalized, and imported items may require additional processing or production time. Processing time is separate from shipping transit time.

1.4 Cancellations

In-stock items that are not part of a production, custom, made-to-order, or special-order process may be cancelled within one (1) hour of order placement, provided the order has not already been processed, packed, fulfilled, or shipped.

Made-to-order, custom, production, and special-order cancellation or modification requests must be submitted within twenty-four (24) hours from the time the order is placed.

After the applicable cancellation window, approved cancellations may be subject to a five percent (5%) processing/cancellation fee. Orders that have shipped follow the return policy. Orders confirmed with a supplier, placed into production, prepared as a special order, or otherwise processed may be non-cancellable.

Exceptions apply where required by law or if Ambrogio Shoes cannot fulfill an order within a required or promised timeline.

1.5 Order Updates

Our team will provide order updates within the applicable processing window when an item is subject to custom fulfillment, supplier confirmation, production status, backorder status, import processing, or shipping delay.

Estimated timelines are provided in good faith and may change due to supplier delays, production schedules, customs processing, import delays, carrier delays, or other circumstances outside the control of Ambrogio Shoes.

1.6 New Clients

For security purposes, new clients may be required to complete our verification process before an order is released for shipment. This process is designed to protect the cardholder, the customer, and Ambrogio Shoes from unauthorized transactions.

Please respond promptly to any verification request by phone or email. Failure to complete verification may result in delayed processing, delayed shipment, or cancellation of the order.

1.7 Sizing

Customers are responsible for selecting the correct size before placing an order. Shoe sizing may vary by designer, country of origin, last, material, shape, and style.

Any sizing guidance provided by Ambrogio Shoes is offered as a courtesy and should not be considered a guarantee of fit. Ambrogio Shoes is not responsible for sizing selections, fit preferences, size conversions, or variations between brands.

1.8 USA Orders and Billing Verification

For USA orders, Ambrogio Shoes may require that the shipping address match the billing address associated with the payment method. All order information may be verified before processing or shipment.

If you need to ship to an address other than your verified billing address, additional verification may be required. Ambrogio Shoes reserves the right to delay or cancel any order that cannot be properly verified.

1.9 Sales Tax

Sales tax is charged where required by law. Gift certificate purchases and orders shipped outside taxable jurisdictions may be treated according to applicable tax rules.

1.10 Customer Responsibility

Customers are responsible for reviewing all order details before submitting payment, including product selection, size, color, shipping address, billing information, delivery method, and all applicable policy terms.

Ambrogio Shoes is not responsible for bank fees, interest charges, currency conversion fees, payment provider fees, customs-related fees, carrier fees, or other third-party charges associated with purchases, refunds, exchanges, returns, or payment disputes.

1.11 Layaway

Layaway orders require a non-refundable down payment of ten percent (10%) or $100.00 USD, whichever is greater, unless different terms are confirmed in writing by Ambrogio Shoes.

We do not accept layaway requests for merchandise under $100.00. The remaining balance must be paid within thirty (30) days. If the balance is not paid within the required time, the merchandise may be removed from hold and returned to available inventory.

Layaway deposits and partial payments are non-refundable. Incomplete layaway payments may be issued as store credit at Ambrogio Shoes' discretion.

1.12 Coupons

Only one coupon may be used per order. Coupons cannot be stacked, combined, applied retroactively, or used with other promotions unless expressly approved by Ambrogio Shoes.

A coupon may not exceed fifty percent (50%) of the eligible item price. Certain brands, sale items, custom orders, made-to-order items, layaway orders, backorders, special orders, production items, and limited-release merchandise may be excluded from coupons or promotional discounts.

Order discounts, item discounts, rewards, and promotional incentives may be recalculated if merchandise from the order is returned, exchanged, cancelled, or refunded.

1.13 Gift Certificates

All gift certificate purchases are final. Gift certificates never expire unless otherwise stated.

Any return on an item purchased with a gift certificate is eligible for store credit only, issued in the form of a gift certificate or approved store credit method.

1.14 Authenticity

All products sold by Ambrogio Shoes are 100% authentic. Merchandise is sourced through approved brand channels, authorized suppliers, trusted vendors, or verified luxury retail partners.

1.15 Payment

Ambrogio Shoes accepts approved payment methods shown at checkout. Orders are not considered confirmed until payment has been successfully received, approved, and verified where applicable.

1.16 Chargebacks

Any customer who initiates a chargeback or payment dispute related to an Ambrogio Shoes transaction may have their account suspended or permanently banned from future purchases.

Orders associated with open chargebacks will not be fulfilled while the dispute remains unresolved. Ambrogio Shoes reserves the right to deduct applicable processing fees, shipping fees, return fees, supplier fees, customs fees, duties, tariffs, brokerage fees, carrier fees, and other incurred costs from any refund involving a disputed transaction.

2. Shipping

2.1 Shipping Costs

Shipping costs are based on the order total, selected shipping speed, destination, carrier service, item value, and applicable handling or insurance requirements. Actual shipping rates and options are shown at checkout.

2.2 Shipping Methods

We ship via DHL, UPS, USPS, FedEx, or another approved carrier. Shipping services and rates may vary by destination, item, order value, and carrier availability.

2.3 Standard Shipping and Expedited Deliveries

Standard shipping is not a guaranteed delivery service. Transit times are estimates provided by the carrier and may be affected by weather, carrier volume, customs clearance, address issues, or other delivery interruptions outside Ambrogio Shoes' control.

If an expedited shipping service is guaranteed by the carrier and delivery fails to occur within the guaranteed timeframe, a shipping claim may be requested through customer support. Any resolution will be subject to the carrier's investigation and approval.

2.4 Using Your Own Shipping Account

Customers may request shipment through their own UPS, FedEx, or DHL shipping account. Use of a customer-provided shipping account must be approved by Ambrogio Shoes before the order is processed.

2.5 Other Shipping Methods

Additional shipping services, special handling, signature requirements, or expedited delivery options may be available by request. Additional fees may apply.

2.6 Shipment Insurance

Ambrogio Shoes provides a base amount of shipment insurance on every package for the protection of both the customer and Ambrogio Shoes. Customers who would like full coverage for the full declared value of their order may purchase additional shipment insurance before the order is shipped.

2.7 Unclaimed Packages / Packages Returned to Sender

Any unclaimed, undelivered, refused, rejected, or returned-to-sender package may subject the customer to all fees incurred, including original shipping fees, return shipping fees, carrier fees, customs fees, duties, tariffs, brokerage fees, processing fees, and other applicable charges.

2.8 U.S. Import Fees, Duties, and Tariffs

Certain products may be imported directly from Italy or other international suppliers. For orders shipped within the United States, any applicable import duties, customs fees, tariffs, brokerage fees, carrier advancement fees, or related government charges are the responsibility of the customer.

These charges are not included in the product price or shipping cost at checkout unless specifically stated otherwise. If applicable, the customer may be contacted directly by the carrier, customs broker, or customs authority to pay these charges separately before delivery can be completed.

2.9 International Duties and Taxes

International outbound shipping remains calculated, included, or charged as configured at checkout. In limited cases, additional local charges may still apply due to destination-country customs regulations, carrier requirements, government-imposed changes, remote-area charges, or local import processing rules. Any such additional charges are the responsibility of the customer.

Ambrogio Shoes does not mark shipments as "Gift" or declare false values on customs documents. All customs documentation must reflect accurate order information as required by law and carrier regulations.

2.10 International Shipping Deals

Any discounted international shipping deals offered by Ambrogio Shoes may exclude certain countries, remote regions, or destinations where carrier rates, customs requirements, or import restrictions make discounted shipping unavailable.

2.11 Shipment Destination Policies

Some exotic skins, specialty materials, or luxury goods may be restricted from shipment to certain states, countries, or jurisdictions. Ambrogio Shoes reserves the right to cancel and refund any order that cannot be lawfully or properly shipped to the selected destination.

2.12 After Shipment of Your Order

Orders that have been shipped may not be cancelled. If you need to return an eligible item for any reason after it has been shipped, you may do so through Ambrogio Shoes' return process.

3. Returns

3.1 Return Authorization

Customers must notify Ambrogio Shoes within two (2) calendar days of delivery for any claim involving a confirmed manufacturer defect, damaged merchandise, or incorrect item. All other return or exchange requests must be submitted within fourteen (14) calendar days of delivery, based on the carrier's official tracking record, subject to Ambrogio Shoes' other published terms.

All return requests must be approved by Ambrogio Shoes before merchandise is sent back. Merchandise returned without authorization may be refused, delayed, returned to the customer, or excluded from refund, exchange, or store credit eligibility.

3.2 Return Period

After Ambrogio Shoes confirms a valid return request, the customer has thirty (30) calendar days to return the merchandise. Returns received after the approved return period may be refused or subject to additional review.

3.3 Condition of Merchandise

All returned merchandise must be new, unworn, unwashed, unused, undamaged, and in its original condition. All original tags, labels, security attachments, packaging, and accessories must be included.

Brand packaging must be protected inside a separate shipping box. Customers must not tape, label, write on, or attach postage directly to shoe boxes, designer boxes, or brand packaging.

3.4 Return Inspection

Refunds, exchanges, and store credits can only be issued after the returned merchandise has been received, inspected, and approved by Ambrogio Shoes.

Missing, damaged, worn, used, altered, incomplete, or improperly packaged merchandise may reduce or void any refund, exchange, or credit due.

3.5 Domestic Returns

Unless otherwise expressly stated by Ambrogio Shoes in writing, the customer is responsible for domestic return shipping costs. Ambrogio Shoes may provide a prepaid return label where available. If a prepaid return label is provided, the cost of the label may be deducted from any refund, exchange balance, or store credit unless the customer qualifies for an eligible membership benefit.

3.6 International Returns

International customers are responsible for arranging and paying the full cost of return shipment. Shipping charges, customs fees, duties, tariffs, taxes, brokerage fees, carrier advancement fees, and any import-related costs associated with international returns are not refundable.

3.7 Import Fees on Returns

Import duties, customs fees, tariffs, brokerage fees, taxes, carrier advancement fees, or related government charges paid by the customer are not refundable by Ambrogio Shoes.

If a return shipment results in additional customs charges, tariff charges, carrier fees, brokerage fees, or import-related charges billed to Ambrogio Shoes, those amounts may be deducted from any eligible refund, exchange balance, or store credit.

3.8 Product Classification and Return Eligibility

Return eligibility may vary by brand, item type, and order classification.

Final sale items are not eligible for return, exchange, refund, or store credit except for a confirmed defective, damaged, or incorrect item reported within two (2) calendar days of delivery.

Personalized, monogrammed, altered, customized, or customer-specific merchandise is final sale unless Ambrogio Shoes approves an exception in writing or applicable law requires otherwise.

Special-order merchandise, including Mauri special orders and similar special-order items, when approved for return, is eligible for store credit only. Refunds to the original payment method are not available for these items.

Eligible Paul Parkman made-to-order merchandise may be approved for return under Ambrogio Shoes' standard return policy and may be eligible for a refund to the original payment method, subject to return authorization, inspection, and all return condition requirements.

3.9 Exchange Policy

Eligible items may be exchanged one (1) time, subject to approval, availability, and return condition requirements. Once an exchange has been completed, the order becomes restricted and is no longer eligible for refund to the original payment method.

3.10 Membership Return Benefits

Standard, Bronze, and Silver customers follow normal return-label rules. Gold Members and Platinum Members may receive a complimentary standard return label for eligible U.S. returns.

Membership benefits do not override final sale restrictions, personalized item restrictions, special-order store-credit-only rules, failed inspection results, missed return windows, import-related charges, or post-exchange refund restrictions.

4. Refunds and Credits

4.1 Refund Processing

Approved refunds are processed within seven (7) business days after the returned merchandise has been received, inspected, and accepted by Ambrogio Shoes. Refund timing may vary depending on the customer's bank, credit card issuer, or payment provider.

4.2 Store Credit

Store credit never expires unless otherwise stated. Once issued, store credit is non-refundable and may only be used toward eligible future purchases from Ambrogio Shoes.

4.3 Store Credit Only and Final Sale Items

Special-order merchandise, including Mauri special orders and similar special-order items, when approved for return, is eligible for store credit only. Final sale items are not eligible for return, exchange, refund, or store credit except for a confirmed defective, damaged, or incorrect item reported within two (2) calendar days of delivery.

4.4 Refund Deductions

Original shipping charges, return shipping charges, processing fees, customs fees, duties, tariffs, brokerage fees, carrier fees, supplier fees, and any charges incurred by Ambrogio Shoes may be deducted from any eligible refund, exchange balance, or store credit where applicable.

4.5 Non-Refundable Charges

Shipping fees, special handling fees, rush processing fees, customs fees, duties, tariffs, taxes, brokerage fees, carrier advancement fees, and other third-party charges are not refundable unless expressly approved by Ambrogio Shoes in writing.

5. Production Orders

Production orders may include made-to-order, custom-order, special-order, personalized, exotic-skin, supplier-produced, and similar merchandise. Payment must be made in full before production begins.

Paul Parkman made-to-order items generally require approximately two (2) to three (3) weeks before shipment. Mauri special-order items generally require approximately ninety (90) to one hundred twenty (120) days before shipment. Ambrogio and Como production items generally require approximately fifteen (15) to twenty-five (25) days before shipment unless a different timeline is stated on the product page or confirmed by customer service.

Production orders may not be cancelled after the applicable cancellation window, supplier confirmation, or once production has begun unless expressly approved by Ambrogio Shoes in writing or otherwise required by law.

6. Backorders

Backordered items are reserved after payment has been received and the order has been confirmed. Estimated arrival dates are provided in good faith but are not guaranteed.

Delays caused by manufacturing, supplier availability, import processing, customs, transportation, or other circumstances outside Ambrogio Shoes' control are not grounds for cancellation unless approved by Ambrogio Shoes, required by law, or tied to a required or promised fulfillment timeline that Ambrogio Shoes cannot meet.

7. Sales, Incentives, and Rewards

Ambrogio Shoes may honor new sale prices that occur within five (5) days after purchase when the same item, size, color, and style remains available and eligible at the lower price.

Membership rewards earn two percent (2%) back in points on eligible purchases. Points and rewards may be earned on eligible purchases and may become available for use fourteen (14) days after order delivery, where applicable. Points never expire unless otherwise stated.

Rewards, discounts, incentives, or promotional benefits may be adjusted or deducted if merchandise from the original order is returned, exchanged, cancelled, or refunded.

Membership does not include an expedited-shipping benefit.

Ordering with Ambrogio Shoes may add your email address to our newsletter or marketing lists where permitted by law and customer consent settings. You may unsubscribe at any time using the unsubscribe link at the bottom of each newsletter email.

9. Contact Methods

For any questions regarding an order, return, exchange, shipping issue, or policy matter, Ambrogio Shoes customer service may be reached by phone at (800) 875-7992.

You may also contact us by email at service@ambrogioshoes.com.

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