Emilio Franco Vittorio Men's Shoes Two Tone-Gray Calf-Skin Leather Loafers (EF1242)
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Customer Reviews
You did not offer 15% off to me. You had reduction in prices for many items as general sale on the website. Nowhere in the website was any mention that you will be selling damaged items. When you were informed, you only offered 10% off. You were informed that local shoe repair stores, specialized for leather repairs, have quoted 40-60 dollars for the types of damages to be repaired. Hence, 20% was requested to cover that, which you refused. You mentioned that you are offering me a "luxury" to even offer that 10%. It is notable that you sold scratched, damaged leather. You tried to apply cheap black markers to cover some of the damaged areas, but when light illuminates those areas, you see the red undertone of the cheap regular black marker. These again have been confirmed by the local shoe repair store specialist. It was asked that you arrange for pick up for the return as I would not accept to take from my busy day to go to post office to return the damaged good you sent and pretended to have good service. You refused.
Hence, Not only you had damaged shoes sent, you had poor service and refused to correct it, yet claiming luxury goods and good service.
They have sent damaged shoes with many areas of damage to the leather. They have used black marker to cover some of the leather blemishes (they look red under the light as can be seen in the pictures)
Dear Vafa,
Thank you for bringing your concerns to our attention. We deeply regret that your experience with us did not meet your expectations and sincerely apologize for any inconvenience this has caused.
We take quality and customer satisfaction very seriously, which is why we have been in contact with you numerous times to resolve this matter. Upon learning of your concerns, we immediately offered the following solutions:
A full refund if you return the shoes using the pre-paid label we provided.
An additional discount of 10% on top of the 15% you initially received, totaling 25% off the original price.
An option to repair the shoes at no cost to you, should you prefer to keep them.
Despite our efforts, we understand you have chosen to retain the shoes while expressing dissatisfaction. We respect your decision but want to reassure you and other customers that we have gone to great lengths to address the issue fairly and in good faith.
We remain committed to resolving any concerns our customers may have and strive to improve whenever possible. If you wish to reconsider any of the solutions we’ve offered, please don’t hesitate to reach out.
Thank you for your feedback.
Sincerely,
Ambrogio Shoes Customer Service