Emilio Franco Vittorio Men's Shoes Two Tone-Gray Calf-Skin Leather Loafers (EF1242)
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Customer Reviews
They have sent damaged shoes with many areas of damage to the leather. They have used black marker to cover some of the leather blemishes (they look red under the light as can be seen in the pictures)
Dear Vafa,
Thank you for bringing your concerns to our attention. We deeply regret that your experience with us did not meet your expectations and sincerely apologize for any inconvenience this has caused.
We take quality and customer satisfaction very seriously, which is why we have been in contact with you numerous times to resolve this matter. Upon learning of your concerns, we immediately offered the following solutions:
A full refund if you return the shoes using the pre-paid label we provided.
An additional discount of 10% on top of the 15% you initially received, totaling 25% off the original price.
An option to repair the shoes at no cost to you, should you prefer to keep them.
Despite our efforts, we understand you have chosen to retain the shoes while expressing dissatisfaction. We respect your decision but want to reassure you and other customers that we have gone to great lengths to address the issue fairly and in good faith.
We remain committed to resolving any concerns our customers may have and strive to improve whenever possible. If you wish to reconsider any of the solutions we’ve offered, please don’t hesitate to reach out.
Thank you for your feedback.
Sincerely,
Ambrogio Shoes Customer Service